ALX Legacy Points Digital Reward Pilot Terms & Conditions

Welcome to the ALX Legacy Points Reward Pilot. This pilot program is designed to enhance the Legacy Points
program by testing digital rewards in partnership with selected companies. This opportunity will be made
available to select ALX learners and graduates in Ghana and South Africa.

  1. General Terms
    1. Acceptance

      By participating in the Legacy Points Reward Pilot, you agree to these Terms & Conditions. If you do
      not agree, please do not proceed with redemption or use of any rewards.

    2. Parties Involved

      ALX Holdings Limited: A private company responsible for facilitating the rewards
      program.

    3. Rewards

      The rewards available through this Pilot are Bolt and Boomplay rewards in Ghana and South Africa.

      Bolt Reward: Participants who redeem this reward will receive a fixed currency amount
      off their next ride on the Bolt platform. This reward code is valid for a single use only, meaning any
      unused balance will be forfeited if the full value is not used in one ride. The reward code will expire
      as indicated in the reward email.

      Boomplay Reward: Participants who redeem this reward will enjoy 30 days of Boomplay
      Premium, including unlimited streaming, exclusive content, ad-free listening, VIP live sessions, and
      premium audio quality. The reward code is valid for a one-time redemption and expires as indicated in
      the reward email.

      Each reward can only be redeemed by ALX Participants who meet eligibility criteria as outlined below.
      Users must redeem the reward through the ALX Pilot Portal before the pilot end date.

      During the pilot period, participants are allowed to redeem one (1) reward. Once a reward is redeemed,
      no other rewards—whether from the same partner or different partner—can be redeemed for the remainder of
      the pilot.

    4. Pilot Duration

      The pilot will run online from 25 November 2024 to 29 November 2024. The pilots will be open for a
      limited period of 5 business days (Monday to Friday). The specific pilot dates for each hub are as
      follows:

      • Ghana Hub: [Insert dates]
      • South Africa Hub: [Insert dates]

      Participants will receive electronic communications of the exact dates for their respective hubs, only
      one reward can be redeemed during the period stated above.

  2. Eligibility
    1. Participants
      • The pilot is open to selected active ALX learners and Alumni in Ghana and South Africa.
      • Participation is by invitation only and will be communicated via email or WhatsApp to your ALX
        registered email or WhatsApp number.
      • You must be a minimum age of 18.
      • You must be an active ALX learner or Alumni, out of the ones selected for this pilot.
      • You must have only one ALX account, which must be in your real name. Confidentiality and
        restriction of access to your ALX account is your responsibility.
      • You are not restricted by ALX from using the ALX services.
      • Employees, directors, partners, agents, or consultants of ALX or any of its affiliates or
        subsidiaries are not eligible to participate.
    2. Requirements
      • Participants must have a valid ALX account with sufficient Legacy Points to redeem rewards.
      • Legacy Points are non-transferable and cannot be exchanged for cash.
      • Digital rewards that are redeemed during the course of this pilot are non-refundable.
      • Legacy Points terms of use apply – please find the terms of use linked here. In case of conflict, these Terms & Conditions will prevail.
  3. Reward Redemption Process
    1. Redeeming Rewards
      • Participants will receive a link to a country-specific pilot reward landing page where they can
        view available rewards.
      • Participants will be alerted about their Legacy Points balance via email or WhatsApp.
      • Rewards will be provided in the form of digital rewards, which can be redeemed using your
        available Legacy Points.
      • Once a reward is selected and confirmed, the corresponding Legacy Points will be
        deducted         from your balance prior to the digital reward being delivered
        electronically to you. You will not be able to redeem another reward.
      • The Legacy Points balance for all participants is available on the ALX Member Portal.
        Participants can log in and view their available Legacy Points on the Legacy Points landing page
        here.
    2. Redemption Limits
      1. Redemption Frequency Limits:Each participant may redeem a maximum of one (1)
        reward during the entire pilot period.
      2. Reward Stock Limitations:Redemption of rewards is subject to stock
        availability. If stock for a specific reward is depleted, participants may choose another
        reward, as long as available. We’ll update active participants if all stocks are finalized
        before the end of the Pilot.
      3. First-Come, First-Served Basis:Rewards will be issued on a first-come,
        first-served basis. Participants who reach the redemption limit for a specific reward will be
        unable to select that reward again.
    3. Reward Issuance
      • Delivery Time: Rewards will be delivered via email or SMS within 1 – 3 business
        days of redemption.
      • Weekend Redemptions: Rewards redeemed outside of business hours (i.e., weekdays
        after 5pm, on weekends or public holidays) will be processed on the next business day. Rewards
        will only be issued during business hours from Monday to Friday, 5pm CAT.
      • Expiration Date: Rewards will have a defined expiration date, which will be
        communicated at the time of issuance, within the email or SMS sent to you. Participants must use
        the reward before this date.
      • Expired & Unused Rewards: If a reward expires and remains unused, it will
        no longer be valid, and participants will not be able to redeem or return it. No extensions or
        reissuance of expired rewards will be provided. Participants are responsible for tracking the
        expiration date and using the reward before it expires.
      • Technical Issues: In the event of technical issues preventing the issuance of
        the reward, we will work to resolve the issue and ensure delivery as quickly as possible.
        Participants will be kept informed of any significant delays.
      • Email Delivery: Rewards will be delivered to the participant’s registered ALX
        email address or cellphone number. It is the participant’s responsibility to ensure their email
        address and cellphone number are up-to-date, accurate, and accessible. We are not liable for
        delays or failures in reward delivery due to issues with the participant’s email account or
        cellphone number.
    4. No Monetary Exchange

      No monetary exchange will occur between ALX learners/graduates.

    5. Returns
      • Reward Validity: If a reward redeemed through the Digital Rewards Pilot landing
        page does not work, participants must notify ALX within 7 days of receiving the reward. ALX will
        work with the reward provider to resolve the issue, but cannot guarantee a replacement or
        refund.
      • Product Issues: For items purchased using your reward code, any issues with the
        product (e.g., defective or faulty items) must be addressed directly with the reward provider
        according to their returns and warranty policies.
      • Non-Liability: ALX acts only as an intermediary in facilitating the digital
        reward redemption process. For any other concerns, the relevant provider (Bolt or Boomplay) will
        be responsible for managing returns or complaints.
  4. Changes to the Pilot
    1. Updates to Terms
      • ALX reserves the right to modify these T&Cs and pilot features. If participants have any
        questions about the pilot, they can ask LEA, our Learning Experience Assistant.
      • ALX reserves the right to terminate or modify the pilot at any time, with prior notice to active
        participants.
    2. Termination of Participation
      • To opt out of the pilot and all relevant communications please submit a ticket via this Zendesk Web Form.
  5. Data Privacy
    1. Data Collection
      • ALX will collect participant information for the purpose of facilitating reward redemptions.
      • ALX may share Your data with partner companies to process rewards. ALX and our partners will
        handle all data in accordance with its Privacy Policy.
      • ALX will use aggregated data resulting from the pilot to analyse and improve the Legacy Points
        Program, determine the future collaboration with external providers and enhance your options.
    2. Types of personal data
      • ALX will use the data you give to us, including data needed for redeeming the reward.
      • Alx will also process aggregated data for the pilot, such as:
        • Name
        • Email address
        • Phone number
        • Communication Interaction insights
        • Redemption page insights
        • # of Target Audience that selected a reward, redeemed a reward
        • Reward redemption Communication status
        • Rewards utilized: we are collecting status of reward utilization
        • Any other information you choose to provide
    3. Acknowledgement for Data Use
      • By participating in the pilot, you acknowledge that ALX processes your personal data for reward
        redemption (providing of services as legal basis), as detailed above and shares necessary
        information with third-party partners to deliver rewards.
      • Asking for this sharing to stop implies you sign out of the initiative.
      • Your rights, duration of the processing and other privacy aspects are available at ALX privacy
        policy, here Privacy Policy.
  6. Disqualification from the Pilot

    The following circumstances may lead to disqualification from participating in this pilot:

    • If the individual is found to have provided false information or is using someone else’s ALX account
    • If the individual does not meet the pilot criteria
    • If the individual has been restricted or previously disqualified from participating in ALX activities or
      other Legacy Rewards initiatives.
    • If an individual violates any of the terms and conditions applicable to this pilot
    • If an Individual has violated the ALX Code of Conduct.

    ALX reserves the right to disqualify any participant found to be in breach of these T&Cs, including
    providing false information or attempting to manipulate the reward system.

  7. Liability & Disclaimers
    • ALX provides the rewards on an “as-is” basis and makes no guarantees about their availability or value.
    • ALX is not liable for any technical issues or disruptions related to reward redemption or rewards usage.
    • Participants are responsible for safeguarding their ALX account, email, and cellphone number. ALX is not
      liable for rewards lost or used due to unauthorized access, such as a compromised email. In case of
      suspected account compromise, participants should immediately contact LEA, our Learning Experience Assistant to remove the compromised account.
    • ALX will investigate but cannot guarantee the replacement of lost or misused rewards.
    • ALX is not liable for technical issues that prevent reward redemption during the pilot period. No
      extensions or replacements will be offered if the period lapses due to such issues.
  8. Governing Law

    These Terms & Conditions are governed by the laws of Mauritius and any disputes will be resolved in the
    courts of that country.

  9. Contact Information

    For any inquiries or issues related to the reward pilot, please ask LEA,
    our Learning Experience Assistant.